Frequently Asked Questions and Contact
If you answer has not be answered below,
you can submit your problem via our
on line Help Desk - a link is at the bottom of this page.
GENERAL QUESTIONS ABOUT THE SITE
GROUPS I have forgotten my username and/or password for the groups' database - how do I get it back? At the moment, we have to reassign the record to you using new information. Contact Us telling us exactly which group record you want assigned and give us a new username and password. If you just want to add a new group record, then you can create a new username and password yourself from the groups' database page. I have forgotten my username and/or password for the productions' database - how do I get it back? At the moment, we have to reassign the record to you using new information. Contact Us telling us exactly which production record you want assigned and give us a new username and password. If you just want to add a new production, then you can create a new username and password yourself from the productions' database page I have forgotten my username and/or password for the auditions' database - how do I get it back? At the moment, we have to reassign the record to you using new information. Contact Us telling us exactly which audition record you want assigned and give us a new username and password. If you just want to add a new audition, then you can create a new username and password yourself from the auditions' database page. How do I add my group to the database? Please go to the main groups' database page and follow the links. How do I add a production to the database? Please go to the main productions' database page and follow the links. How do I advertise my audition details? Please go to the main auditions' database page and follow the links. Why do I have to register to enter details into the databases? Registering enables you to add information to our databases and that information then remains under your control. You don't need to register in order to search the databases or use most parts of the site. Why is different registration required for the databases, the forum and the chat room? Our databases currently use software that requires each database to be set up separately, we are currently working on having bespoke software created for us that should resolve this problem. The Forums and the Chat Room use free software available from the Internet. You only have to register once for each and there's nothing to stop you using the same details for all three. Why do I have to register to use the forums? You need to register to post a message on the forum, but you can read messages without registering. You need to register so that we have a method of contacting you if necessary. Your email address is secure, the boards use a method of internal messages, you don't reveal your email address unless you want to. Your email address is not added to any other lists. Why do I have to register to use the chat room? You need to register to use the chat room, but very little information is requested. By registering you have a username name which means you can chat. How can I get help finding a prop? First of all visit the classified ads section of the site, where you might find someone advertising the prop you require for sale or hire. If this doesn't help, then post a message on our forum in the Backstage - Props section. Please note that you will need to register in order to post a message. How can I get help finding a set? First of all visit the classified ads section of the site, where you might find someone advertising the set you require for sale or hire. If this doesn't help, then post a message on our forum in the Backstage - Sets section. Please note that you will need to register in order to post a message. How can I get help finding a costume? First of all visit the classified ads section of the site, where you might find someone advertising the costume you require for sale or hire. If this doesn't help, then post a message on our forum in the Wardrobe - Looking for Costumes section. Please note that you will need to register in order to post a message. How do I advertise my props for sale or hire? You can advertise your props for sale of hire in our classified ads section as long as you are an amateur group and not a commercial organisation, follow the links and you will find a way to add your advert directly yourself. If you are a commercial organisation then you will have to pay, please see our Commercial Organisations Questions for more information. How do I advertise my sets for sale or hire? You can advertise your sets for sale of hire in our classified ads section as long as you are an amateur group and not a commercial organisation, follow the links and you will find a way to add your advert directly yourself.. If you are a commercial organisation then you will have to pay, please see our Commercial Organisations Questions for more information. How do I advertise something else for sale or hire? You can advertise most items for sale or hire in our classified ads section as long as you are an amateur group and not a commercial organisation, follow the links and you will find a way to add your advert directly yourself.. If you are a commercial organisation then you will have to pay, please see our Commercial Organisations Questions for more information. How do I advertise for backstage crew for my group? You can advertise for backstage crew, directors, musical directors, etc via our classified ads, so long as remuneration is not involved, follow the links and you will find a way to add your advert directly yourself. If money is involved then it will be treated as a Commercial Organisation and you will have to pay. How can my group be the featured group? If you want to be the featured group then I need an article from you telling me about your group. This should not be a plug of a current production. The article should be written in the third person, not first. Have a look at other groups to see what sort of information is acceptable - http://www.amdram.co.uk/groupfocus/index.html. Information should be sent via our ticketing system. Once you have been accepted, you will receive a reply giving you the URL of your page. At that point, you will be asked if you want to send a couple of photographs by email - you will be given the email address to use. How can I find a particular play? Several Playwrights and Right Holders advertise with amdram.co.uk - have a look at the front page, or search the services database. If this doesn't help, then post a message on our forum in the Scripts - Script Suggestions section. Please note that you will need to register in order to post a message. How can I find out who holds the rights to a particular play? Several Playwrights and Right Holders advertise with amdram.co.uk - have a look at the front page, or search the services database. If this doesn't help, then post a message on our forum in the Scripts - Script Suggestions section. Please note that you will need to register in order to post a message. How do I link to amdram.co.uk? We welcome links to amdram.co.uk and give text for a link as well as our logo on our linking page. Why do I have to use the on line Help Desk, why can't I just email Jane anymore? There are several reasons for implimenting the on line Help Desk. I get something like 500 emails a day, a high percentage of which are spam, viruses, etc. I now delete emails directly from the server and occasionally have deleted a valid email. By using the on line Help Desk, you can be assured that your message will get to me. It is also possible for me to check the Help Desk from any where in the world, not just via my lap top (although I can can check my email remotely it takes a very long time to separate the dross from the valid enquiry). Trust me this is a much easier and quicker system. My question isn't here, how do I get help? If you have checked all the questions and still need help, then you need to use our ticketing system. You will receive a ticket number and your query will be answered as soon as possible. INDIVIDUALS I have forgotten my username and/or password for the actors' database - how do I get it back? At the moment, we have to reassign the record to you using new information. Contact Us telling us exactly which actor's record you want assigned and give us a new username and password. How can I advertise myself as an actor available for amateur productions? Please add your details to our actors available database. How can I advertise myself as a backstage person available for amateur productions? As long as you don't charge for your services you can advertise free on the backstage page, follow the links and you will find a way to add your advert directly yourself. If you charge for your services then you need to read the Commercial Organisations Questions. How can I advertise myself as a musical person available for amateur productions? As long as you don't charge for your services you can advertise free on the backstage page, follow the links and you will find a way to add your advert directly yourself. If you charge for your services then you need to read the Commercial Organisations Questions. How can I advertise myself as a director available for amateur productions? As long as you don't charge for your services you can advertise free on the backstage page, follow the links and you will find a way to add your advert directly yourself. If you charge for your services then you need to read the Commercial Organisations Questions. Why is different registration required for the databases, the forum and the chat room? Our databases currently use software that requires each database to be set up separately, we are currently working on having bespoke software created for us that should resolve this problem. The Forums and the Chat Room use free software available from the Internet. You only have to register once for each and there's nothing to stop you using the same details for all three. Why do I have to register to use the forums? You need to register to post a message on the forum, but you can read messages without registering. You need to register so that we have a method of contacting you if necessary. Your email address is secure, the boards use a method of internal messages, you don't reveal your email address unless you want to. Your email address is not added to any other lists. Why do I have to register to use the chat room? You need to register to use the chat room, but very little information is requested. By registering you have a username name which means you can chat. How do I get started in amateur dramatics? If you are looking at getting started in amateur dramatics, then you will find our page "How To Get Started In Amateur Dramatics" very helpful. What is the Members Resource Area and how do I join it? The Members Resource Area is a free separate area of amdram.co.uk. It contains all sorts of useful information and articles. It is also where you will find adverts for audience members, quiz competitors, student films that sort of thing. You can find out more information here. How do I find a group in my area? You need to search our groups' database and click search for a group. You can now enter the relevant information into the database search fields. How do I find a production in my area? You need to search our productions' database and click search for a production. You can now enter the relevant information into the database search fields. How do I find auditions in my area? You need to search our auditions database. You can now enter the relevant information into the database search fields. Once a week Jane sends out a weekly mailing which gives information about what's been updated in the site as well as other general information. You can opt into or out of the mailing list at any time. Your email address is safe and is NEVER passed on to anyone else. How do I join the Mailing List? On the right hand side of most pages, you will find a link. Follow the link and create a new account - you can unsubscribe at any time. You will receive confirmation that you have been added to the mailing list. How do I leave the Mailing List? Each email you receive will give you details of how to leave by going to your account and unsubscribing from there. Why am I not getting any emails, despite having subscribed to the Mailing List? If you have a spam blocker checking your emails you might have to add the new Mailing List email address to your system. All emails are sent from mlist@amdramail.net. I don't seem to be able to see the Classified Ads page correctly, what's the problem? Some people who are using Norton Internet Security have reported a problem when trying to view the Classified Ads page. I understand that if you do the following you will be able to see the page correctly and post and read the adverts. 1 Please ensure that your computer is Java enabled. Remember to reset your settings once you have finished. Why do I have to use the on line Help Desk, why can't I just email Jane anymore? There are several reasons for implimenting the on line Help Desk. I get something like 500 emails a day, a high percentage of which are spam, viruses, etc. I now delete emails directly from the server and occasionally have deleted a valid email. By using the on line Help Desk, you can be assured that your message will get to me. It is also possible for me to check the Help Desk from any where in the world, not just via my lap top (although I can can check my email remotely it takes a very long time to separate the dross from the valid enquiry). Trust me this is a much easier and quicker system. My question isn't here, how do I get help? If you have checked all the questions and still need help, then you need to use our ticketing system. You will receive a ticket number and your query will be answered as soon as possible. How can my organisation advertise on amdram.co.uk and how much does it cost? Advertising with amdram.co.uk is less expensive than you think. All advertising is paid for in advance. If you want to find out our rates Contact Us through our ticketing system. I have forgotten my username and/or password for the services' database - how do I get it back? You will need to use our ticketing system to ask for this information. Please state which organisation you are. How do I amend my information in the services' database? Please go to http://www.amdram.co.uk/webdata/services_members.html and enter your username and password. Scroll to the bottom of the page and click Search/modify. Your record will appear on screen. Click on any of the information and you will be able to edit the information in the record. Once you have amended the information, click on modify and the amended details will be recorded. How can I find people to take part in a programme or film? Send a short text advert via our ticketing system and your advert will be added to the Members Resource Area for you. My question isn't here, how do I get help? If you have checked all the questions and still need help, then you need to use our ticketing system. You will receive a ticket number and your query will be answered as soon as possible. GENERAL QUESTIONS ABOUT THE SITE What happens to my information? Any information you submit is kept within amdram.co.uk and not sold or distributed to anyone outside of amdram.co.uk. However, please remember that contact information in the database can be seen by anyone. We suggest that you set up a completely separate email address for use in the databases. You might want to read our Terms of Usage and Privacy Policy page. Our Terms of Usage and Privacy Policy can be found here. What are the Terms and Conditions of using amdram.co.uk? Our Terms of Usage and Privacy Policy can be found here. How long has amdram.co.uk been on the Internet? Amdram.co.uk established a presence on the Internet in June 1997. Our About Us page gives more details. |