The online Help Desk

I've been asked several times why you now have to contact me via the online Help Desk instead of email. The main reason is that it makes my life easier :) As you all know now, I run this site on my own (with help from the Moderators on the forum) and for fun. Everytime I've gone on holiday it's been difficult to keep up with the email and most of the time I've taken my laptop with me so that I can keep a record of correspondence. You'll be surprised the number of people who don't keep the previous reply in an email and write as if you know exactly what they are talking about. It's also meant that this last year at Uni, I've had to get up extra early to sort out the emails before catching the bus. I get several hundred emails a day, most of which are spam and viruses, and occasionally I have deleted a "proper" email by mistake, with no chance of getting it back. The online Help Desk solves both these problems. I can access it from anywhere in the world, don't have to scroll through pages and pages of spam via my online in box and all the information is right there. You know I've received your email - it's very difficult to delete by mistake. So now you know!! I love the system, and I'm sure you will too.